AVOIDANCE
- Meaning - Avoiding or keeping away from
- Action – I ignore or refuse to acknowledge the existence of conflict or the individual
- Result - “I lose – you lose,” because nothing can be done about it.
ACCOMMODATION
- Meaning – Readiness to aid or please others; obligingness
- Action - I do what you want in order to satisfy your needs or wants.
- Result – As a result, “I lose – you win,” because I have to give up what I want or need
COMPETITION
- Meaning – A contest for some prize, honor, or advantage
- Action - Either you or I will win, but not both of us. This is a form of fighting.
- Result – As a result, “I win – you lose,” because only one can win.
COMPROMISE
- Meaning – A settlement of differences by mutual concessions
- Action – You and I both give up part of what we want or need to settle the problem.
- Result – As a result, “I win some- you win some,” because we are both willing to give a little.
COLLABORATION
- Meaning – To work together, especially in a joint intellectual effort
- Action – You and I work together to find an agreeable solution to the problem.
- Result – As a result, “I win – you win,” because we are willing to work together.
Source: People Skills for Project Managers – Flannes and Levin (2001)
